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NEW QUESTION 36
Which statement about user communities is CORRECT?

• A. Communities set up by users may be recognized and supported by service providers
• B. Every user community should have at least one super-user
• C. Informal user communities should be disbanded and merged into official groups
• D. User communities are created by service providers to investigate the cause of problems

Answer: A

NEW QUESTION 37
An organization is reviewing the support of its IT services.
Which is an example of an 'outside in' approach?

• A. Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements
• B. Contacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services
• C. Understanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services
• D. Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services

Answer: D

NEW QUESTION 38
From the perspective of a service provider how does the digital product lifecycle start?

• A. With the co creation of value
• B. With the onboard mg of customers
• C. With the exploration of market opportunities
• D. With the offboarding of customers

Answer: C

NEW QUESTION 39
A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.
Which is MOST LIKELY to be a threat to maintaining the relationship?

• A. Changes in service provider and customer staff
• B. Failing to deal with communication in a timely fashion
• C. Failing to explain service provider actions that impact the customer
• D. Scheduling interactions between customer and service provider

Answer: B

NEW QUESTION 40
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